FAQ
Short answers to what we are asked most. If your question is not here, write to support@thekudari.com and we will answer it.
Collapsible content
How long will my order take?
Most orders are processed and shipped within one to three business days. Delivery by USPS then usually takes two to five business days, depending on where you are. You will get a tracking number by email as soon as the order ships.
Do you ship outside the United States?
Not at the moment. We ship within the United States only.
When is shipping free?
On orders over $150 within the United States. Below that, shipping is calculated at checkout.
How do I track my order?
Use the tracking number from your shipping confirmation email at usps.com. Tracking can take up to 24 hours to start updating.
Why do some products need a consultation first?
A number of the treatments we carry are professional strength: high-percentage acids, benzoyl peroxide at treatment levels, actives that sit next door to prescription. Used without a plan they can burn, over-exfoliate or damage the skin barrier, and that takes months to undo. We would rather lose the sale than sell you that blind.
To get access: book a consultation with Daria, create an account on this site using the same email address, and once you have had your consultation your account is unlocked for those products. From then on they show a normal Add to cart button whenever you are signed in.
Can I return a product?
No. Skincare and personal care products are final sale for hygiene and safety reasons, including unopened items. Please read the product description, ingredients and usage notes before ordering, and ask us if you are unsure. Full terms are in our Refund Policy.
My order arrived damaged, or I received the wrong item
Write to support@thekudari.com within three calendar days of delivery. Include your order number, what is wrong, and clear photos of the product and its packaging. We will review it and tell you what happens next.
My package says delivered but I do not have it
Contact USPS or your local post office and open a claim with them: once a package is marked delivered, it is in the carrier's hands. Write to us as well and we will send you the documentation you need for the claim.
Where do your products come from?
We are an authorized retailer. We buy from the brands themselves or from their authorized US distributors, and we do not source from marketplaces or third-party resellers. If an order arrives damaged or incorrect, see our Refund Policy.
I do not know what to buy. Can someone help?
Yes, and that is the part we would rather you use. Book a one-on-one consultation with Daria, a licensed esthetician and certified acne expert: you get a skin analysis, product recommendations and a routine built for your skin. You can also just email support@thekudari.com with a question.
